Frequently Asked Question
What is Clutter?
Last Updated 6 years ago
Microsoft has activated the Clutter folder by default in Office 365 accounts. Clutter is based on machine learning and relies on user behavior to identify and remove low-priority emails from the Inbox. For example, if a user consistently does not open messages from a specific sender, messages from that sender will be moved into the Clutter folder automatically. Users can review these messages at any time by opening the Clutter folder.
Unlike the Junk E-Mail folder, which stores spam and obeys the same rules for all account holders, the Clutter folder is for legitimate messages that are considered low-priority based on an individual user’s behavior.
Information about how to train Clutter to filter messages more accurately or to deactivate the feature on your account is available on the Microsoft support site at support.office.com/en-us/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0.
Unlike the Junk E-Mail folder, which stores spam and obeys the same rules for all account holders, the Clutter folder is for legitimate messages that are considered low-priority based on an individual user’s behavior.
Information about how to train Clutter to filter messages more accurately or to deactivate the feature on your account is available on the Microsoft support site at support.office.com/en-us/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0.